December Art Show Listing

We are featuring artists from all over the United States in our December 2008 Art Show Listing. Click here to see the Art Show Listing.

If you have a show coming up and would like it listed, please send us the details so that we can include your show. Click here to learn how to submit information for our Art Show Listing.

A Note About Customer Service

We regularly receive what we call "love notes" from customers thanking us for our dedication to high quality products and excellent customer service. As manager of customer service, I know that we provide excellent service, but I wonder from time to time WHY exactly people get so excited about it. The reason I wonder why is because when it comes down to it, we're not doing anything extraordinary. Simply put, we answer the phone when people call. We respond to all e-mails within 1 business day. And we guarantee our work 100%. It's not that complicated.

Yesterday I had a pretty bad customer service experience with another company. I'm moving this weekend and I needed to call the utility companies to change the services into my name at my new place. I'm moving Friday and the customer service agent from this utility company was trying to schedule my appointment to turn on the heat for next Wednesday. NEXT WEDNESDAY?!?! I live in Buffalo, NY. You can't go without heat for 5 days in the winter in Buffalo.

Naturally, this concerned me.

I brought up my concern and the customer service agent just kept repeating that the earliest appointment available was next Wednesday. Finally, I said, "Listen, I understand that the earliest appointment is Wednesday. But I need to talk to you about something else. I need to deal with this problem." After some coaxing, I got her to actually acknowledge my concern and help me solve the problem, but it was a pain in the you know what and really frustrating. I felt helpless. The person I had called for help was not helping me.

Whenever something like that happens, I always think to myself: THAT is why people love dealing with iPrintfromHome.com so much. They're so used to dealing with BAD customer service that they can't believe their luck when they call us and we actually help them.

When I first meet people and tell them I work in customer service they always moan and say something to the effect of, "That must be awful. How do you stand it?"

I always smile and confidently say, "I love my job."

It's true. I really do love my job. My job is to help people and helping people feels great, especially when our company policies make helping people so easy. Like I said earlier, we do three simple things:

1. We answer the phone when people call. We won't put you on hold or make you talk to a robot.
**If we don't answer because the lines are busy, leave a message and we'll call you back right away (usually within 30 mins).
2. We respond to all e-mails within 1 business day.
3. We guarantee our work 100%, regardless of whose fault it is.

What it all boils down to is this: we exist as a company because we have customers who take advantage of our services. We know how important you customers out there are to our business. At iPrintfromHome.com, we are here to provide you with a service you value, a service you can trust and a company you can rely on to help make things right if you run into a problem.

ACEO Prints

Something pretty cool happened at the end of last week that I'd like to tell you about.

We just recently began offering ACEO Prints. We kept getting e-mails from customers asking us if we print ACEOs, but the customers always also included the print size in the e-mail. So we always answered based on the print size, saying, "Yes, we do print 2.5x3.5 prints. You can order them as wallet prints." Then one day we decided to do a little research and find out what ACEOs actually were.

We found out that ACEO is an acronym that stands for Art Cards, Editions and Originals. And, we found some more good information in this eBay Guide: So, what is ACEO anyway?

We searched eBay and Etsy to see who was selling ACEOs and how they made them, we got some advice from our customers, and then we started officially offering them. We sent out the first official announcement on Friday in our eNewsletter and then the cool stuff that I mentioned in the beginning of this post started to happen...people started reacting almost immediately.

We got a bunch of orders and questions about ACEOs. But the thing that I find most exciting is that customers started posting the fact that we offer ACEO prints in their blogs, in the Etsy forums and on their websites -- real people out on the web who are a part of the communities we're working with, were out there talking and typing about what we're doing over here at iPrintfromHome.com.

We love that.

We're really happy that you're noticing the moves we're making and that you're excited about the different ways that we can help you at iPrintfromHome.

Keep sending those e-mail requests. We're listening. :o)

November Art Show Listing

We are featuring artists from all over the United States in our November 2008 Art Show Listing. Click here to see the Art Show Listing.

If you have a show coming up and would like it listed, please send us the details so that we can include your show. Click here to learn how to submit information for our Art Show Listing.