Enter to Win: Love is in the Air - part 2

As part of our "Love is in the Air" celebration, we're running a special promotion to thank our Facebook fans. During the first two weeks of March, we will award one $50 account credit every weekday to one of our Facebook fans. The winner will be chosen randomly and you can only win once, but you can earn up to five entries by completing the actions below. Remember to enter by February 28th!

a Rafflecopter giveaway

Entries will be accepted through noon EST on February 28th. Winners will be selected at random every weekday (Monday-Friday) during the first two weeks of March (March 3-14). We will contact winners directly by e-mail. Good luck!

Not on Facebook? You can earn up to $12 in account credit any time you want, just by getting one of your friends to sign up at iPrintfromHome.com. Check out our "Thank You Dollars" program.

We'll start awarding the $50 credits on March 3rd. Make sure to enter by noon EST on February 28th.

As always, thank you for your continued support of iPrintfromHome.com!

Thanks,
the iPrintfromHome.com team

Love is in the Air - part 1

We couldn't be happier about the fact that you share your stories about your experiences with our company in your blog entries, on your Facebook pages and in your conversations with friends and family. Not only are you helping us help more people, but you're also allowing us to spend more of our time working on improving our products and services, rather than spending time and money on traditional advertising.

During the month of February, we like to take the opportunity to say "THANK YOU!" for all of your help and also to remind you of some of the programs we have in place to help facilitate the work you do to spread the word about us.

Starting with this one, we're going to send you an eNewsletter each week in February, highlighting different aspects of our "Thank You Dollars" program. First, we'd like to start out with a simple description of the program itself:

Thank You Dollars Program
At iPrintfromHome.com, we run a "Thank You Dollars" program where we award current customers iPrintfromHome account credit for referring new customers.

If you send us a new customer, you will earn $2 in "Thank You Dollars" when your friend creates an account at iPrintfromHome.com and enters your name in the "Referred by" entry box. You will receive another $10 when they place their first order. As you earn "Thank You Dollars," they will be automatically deposited into your account and you will receive notification by email. Basically, it boils down to $12 in account credit for each customer that you send to iPrintfromHome.com, which you can then apply towards future orders.

This program runs all the time and there are no limits to how many Thank You Dollars you can earn.

iPrintfromHome.com Ambassador Center
Once you start successfully referring customers, we'll send you an e-mail invitation to become an official iPrintfromHome.com Ambassador. As an Ambassador, you can take advantage of various tools we've made available to help you spread the word about iPrintfromHome.com and you'll get sneak peeks on promotions and new products. For more information about our Ambassadors Program, please click here.

As always, thank you for your support of iPrintfromHome.com! And, many thanks for your help spreading the word about our services.

Thanks,
the iPrintfromHome.com team

Enter to Win: Love is in the Air - part 2

As part of our "Love is in the Air" celebration, we're running a special promotion to thank our Facebook fans. During the first two weeks of March, we will award one $50 account credit every weekday to one of our Facebook fans. The winner will be chosen randomly and you can only win once, but you can earn up to five entries by completing the actions below. Remember to enter by February 28th!

a Rafflecopter giveaway

Entries will be accepted through noon EST on February 28th. Winners will be selected at random every weekday during the first two weeks of March (March 1-15). We will contact winners directly by e-mail. Good luck!

Not on Facebook? You can earn up to $12 in account credit any time you want, just by getting one of your friends to sign up at iPrintfromHome.com. Check out our "Thank You Dollars" program.

We'll start awarding the $50 credits on March 1st. Make sure to enter by noon EST on February 28th.

As always, thank you for your continued support of iPrintfromHome.com!

Thanks,
the iPrintfromHome.com team

Love is in the Air - part 1

We couldn't be happier about the fact that you share your stories about your experiences with our company in your blog entries, on your Facebook pages and in your conversations with friends and family. Not only are you helping us help more people, but you're also allowing us to spend more of our time working on improving our products and services, rather than spending time and money on traditional advertising.

During the month of February, we like to take the opportunity to say "THANK YOU!" for all of your help and also to remind you of some of the programs we have in place to help facilitate the work you do to spread the word about us.

Starting with this one, we're going to send you an eNewsletter each week in February, highlighting different aspects of our "Thank You Dollars" program. First, we'd like to start out with a simple description of the program itself:

Thank You Dollars Program
At iPrintfromHome.com, we run a "Thank You Dollars" program where we award current customers iPrintfromHome account credit for referring new customers.

If you send us a new customer, you will earn $2 in "Thank You Dollars" when your friend creates an account at iPrintfromHome.com and enters your name in the "Referred by" entry box. You will receive another $10 when they place their first order. As you earn "Thank You Dollars," they will be automatically deposited into your account and you will receive notification by email. Basically, it boils down to $12 in account credit for each customer that you send to iPrintfromHome.com, which you can then apply towards future orders.

This program runs all the time and there are no limits to how many Thank You Dollars you can earn.

iPrintfromHome.com Ambassador Center
Once you start successfully referring customers, we'll send you an e-mail invitation to become an official iPrintfromHome.com Ambassador. As an Ambassador, you can take advantage of various tools we've made available to help you spread the word about iPrintfromHome.com and you'll get sneak peeks on promotions and new products. For more information about our Ambassadors Program, please click here.

As always, thank you for your support of iPrintfromHome.com! And, many thanks for your help spreading the word about our services.

Thanks,
the iPrintfromHome.com team

Enter to Win (Love is in the Air - part 2)

As part of our "Love is in the Air" celebration, we're running a special promotion to thank our Facebook fans.

"Like" our page on Facebook by February 28th and you will be entered to win $50 in account credit at iPrintfromHome.com.


During the first two weeks of March, we will award one $50 account credit every weekday to one of our Facebook fans. The winner will be chosen randomly and you can only win once.

Did you already like our page? You're already entered!

Not on Facebook? You can earn up to $12 in account credit any time you want, just by getting one of your friends to sign up at iPrintfromHome.com. Check out our "Thank You Dollars" program.

We'll start awarding the $50 credits on March 1st. Make sure you "Like" our page by February 28th! Go to Facebook.com/iPrintfromHome.com.

As always, thank you for your continued support of iPrintfromHome.com!

Thanks,
the iPrintfromHome.com team

Love is in the Air - part 1

We couldn't be happier about the fact that you share your stories about your experiences with our company in your blog entries, on your Facebook pages and in your conversations with friends and family. Not only are you helping us help more people, but you're also allowing us to spend more of our time working on improving our products and services, rather than spending time & money on traditional advertising.

During the month of February, we like to take the opportunity to say "THANK YOU!" for all of your help and also to remind you of some of the programs we have in place to help facilitate the work you do to spread the word about us.

Starting with this one, we're going to send you an eNewsletter each week in February, highlighting different aspects of our "Thank You Dollars" program. First, we'd like to start out with a simple description of the program itself:

Thank You Dollars Program
At iPrintfromHome.com, we run a "Thank You Dollars" program where we award current customers iPrintfromHome account credit for referring new customers.

If you send us a new customer, you will earn $2 in "Thank You Dollars" when your friend creates an account at iPrintfromHome.com and enters your name in the "Referred by" entry box. You will receive another $10 when they place their first order. As you earn "Thank You Dollars," they will be automatically deposited into your account and you will receive notification by email. Basically, it boils down to $12 in account credit for each customer that you send to iPrintfromHome.com, which you can then apply towards future orders.

This program runs all the time and there are no limits to how many Thank You Dollars you can earn.

iPrintfromHome.com Ambassador Center
Once you start successfully referring customers, we'll send you an e-mail invitation to become an official iPrintfromHome.com Ambassador. As an Ambassador, you can take advantage of various tools we've made available to help you spread the word about iPrintfromHome.com and you'll get sneak peeks on promotions and new products. For more information about our Ambassadors Program, please click here.

As always, thank you for your support of iPrintfromHome.com! Thank you for your help spreading the word about our services. Keep your eyes peeled for part 2 and 3 of this eNewsletter series.

Thanks,
the iPrintfromHome.com team

Happy Holidays!

We hope that you've checked everything off your list and can finally sit back, relax, and enjoy the season.

We know we say it all the time, but we only do that because it's true. We love our jobs, mostly because we get to work with people like you. There's an old saying that you may be familiar with:

"All things have beauty, but not everyone sees it." ~Confucious

You and your fellow customers of iPrintfromHome.com are the kind of people who see it. You see it, take notice, and then capture a little bit to share with the world. When you get something really good, you send it off to us to help you turn that vision into a print. We're so happy that you've chosen to include us in your creative process. It really is a pleasure working with you and getting the chance to see some of the beauty that you capture.

From our family to yours, we wish you the very best this holiday season and in the coming year.

Happy Holidays!

Thanks,
the iPrintfromHome.com team

Happy Thanksgiving!

This is our very favorite time of year at iPrintfromHome.com. Thanksgiving is all about appreciating what you have and celebrating your gifts with people you care about.

Whenever we think about the things we're most thankful for, our thoughts always turn to you and your fellow customers. We're really happy that you've chosen to work with us and we look forward to working together for years to come.

At iPrintfromHome.com, we aim to provided you with a service that delights you and never takes you for granted. Today, we want to take the time to stop and say, "Thank You". We really appreciate your support.

Happy Thanksgiving!

Thanks,
Sara, George & the iPrintfromHome.com team

Money Tree

This fall, while most businesses will be trying to entice you to send them your money, we’d like to offer you some of ours.

That’s right, we want to give you money. :o)

When you refer your friends and family to iPrintfromHome.com, you will be eligible to receive "Thank You Dollars," which you can then apply towards future iPrintfromHome.com purchases.

How to Earn "Thank You Dollars"
You will earn $2 in "Thank You Dollars" when your friend creates an account at iPrintfromHome.com and enters your name in the "Referred by" entry box. You will receive another $10 when they place their first order. As you earn "Thank You Dollars," they will be automatically deposited into your account and you will receive notification by email.

We're also running a New Customer Promotion that you are welcome to share with your friends. For more information, go to www.iPrintfromHome.com/NewCustomerPromotion

Thanks in advance for spreading the word about iPrintfromHome.com!

Thanks,
the iPrintfromHome.com team

Enter to Win (Love is in the Air - part 2)

As part of our "Love is in the Air" celebration, we're running a special promotion to thank our Facebook fans.

"Like" our page on Facebook by February 28th and you will be entered to win $50 in account credit at iPrintfromHome.com.


During the first two weeks of March, we will award one $50 account credit every weekday to one of our Facebook fans. The winner will be chosen randomly and you can only win once.

Did you already like our page? You're already entered!

Not on Facebook? You can earn up to $12 in account credit any time you want, just by getting one of your friends to sign up at iPrintfromHome.com. Check out our "Thank You Dollars" program.

We'll start awarding the $50 credits on March 1st. Make sure you "Like" our page by February 28th! Go to Facebook.com/iPrintfromHome.com.

As always, thank you for your continued support of iPrintfromHome.com!

Thanks,
the iPrintfromHome.com team

Love is in the Air - part 1

We couldn't be happier about the fact that you share your stories about your experiences with our company in your blog entries, on your Facebook pages and in your conversations with friends and family. Not only are you helping us help more people, but you're also allowing us to spend more of our time working on improving our products and services, rather than spending time & money on traditional advertising.

During the month of February, we like to take the opportunity to say "THANK YOU!" for all of your help and also to remind you of some of the programs we have in place to help facilitate the work you do to spread the word about us.

Starting with this one, we're going to send you an eNewsletter each week in February, highlighting different aspects of our "Thank You Dollars" program. First, we'd like to start out with a simple description of the program itself:

Thank You Dollars Program
At iPrintfromHome.com, we run a "Thank You Dollars" program where we award current customers iPrintfromHome account credit for referring new customers.

If you send us a new customer, you will earn $2 in "Thank You Dollars" when your friend creates an account at iPrintfromHome.com and enters your name in the "Referred by" entry box. You will receive another $10 when they place their first order. As you earn "Thank You Dollars," they will be automatically deposited into your account and you will receive notification by email. Basically, it boils down to $12 in account credit for each customer that you send to iPrintfromHome.com, which you can then apply towards future orders.

This program runs all the time and there are no limits to how many Thank You Dollars you can earn.

iPrintfromHome.com Ambassador Center
Once you start successfully referring customers, we'll send you an e-mail invitation to become an official iPrintfromHome.com Ambassador. As an Ambassador, you can take advantage of various tools we've made available to help you spread the word about iPrintfromHome.com and you'll get sneak peeks on promotions and new products. For more information about our Ambassadors Program, please click here.

As always, thank you for your support of iPrintfromHome.com! Thank you for your help spreading the word about our services. Keep your eyes peeled for part 2 and 3 of this eNewsletter series.

Thanks,
the iPrintfromHome.com team

Happy Thanksgiving!

Happy Thanksgiving from the iPrintfromHome.com team!

Wouldn’t you love to have a money tree?

This fall, while most businesses will be trying to entice you to send them your money, we’d like to offer you some of ours.

That’s right, we want to give you money. :o)

When you refer your friends and family to iPrintfromHome.com, you will be eligible to receive "Thank You Dollars," which you can then apply towards future iPrintfromHome.com purchases.

By telling your friends about iPrintfromHome.com, you help us to:

• focus on providing high quality photographic services
• focus on providing excellent customer service
• continue to offer low prices

How to Earn "Thank You Dollars"
You will earn $2 in "Thank You Dollars" when your friend creates an account at iPrintfromHome.com and enters your name in the "Referred by" entry box. You will receive another $10 when they place their first order. As you earn "Thank You Dollars," they will be automatically deposited into your account and you will receive notification by email.

Thanks in advance for spreading the word about iPrintfromHome.com!

Thanks,
the iPrintfromHome.com team

Here's to 4 more years!

Hi. My name is Sara Campos. I started working at iPrintfromHome.com four years ago, on the first Monday in March 2006. As you'll find out when you read my story below, I love my job! Specifically, because I get to work with people like you. Thank you for doing what you do and giving us the opportunity to help you image your imagination. We know you've got plenty of choices out there, and we're so thankful that you choose to work with us.

I've also enjoyed getting to know many of you on Twitter, Facebook and through our blog this last year. For those of you who I haven't met yet, stop on by and say hi or sign up as our fan on Facebook.

Please read on to learn more about how I got started at iPrintfromHome.com and about our company values.

Our Values
As I've told you in previous posts, my father started this company 30 years ago. Although I've been hanging around this place my whole life, I never really knew the business intimately until a few years ago when I started working here full time. Before that, I ran through the dark rooms with my sister as a kid, raided the snack room, and visited my dad for lunch every now and then. That was really the extent of my involvement. I never imagined that I would be sitting here today as an employee of iPrintfromHome.com. In fact, I really resisted getting into any kind of business at all. And I mean seriously resisted it.

I majored in creative writing in college and wrote all kinds of essays about how materialistic I thought our society had become. I imagined how great it would have been if I was born back when most people lived on farms and actually saw the results of their labor in the fields, rather than in numbers on their bank statements.


I went to college just north of the Adirondack State Park, went camping, climbed mountains and tried to figure out what I could do with my life that would be both fulfilling and pay my bills. My first job out of college was as an AmeriCorps volunteer doing trail maintenance in Maryland State Parks. I thought that was a pretty good start.


After that was over, I came home for what I thought was just going to be six months or so. I asked my dad if I could have a job while I figured out my next step. He put me to work mounting slides and packing prints, and about six months later I found myself doing customer service.

What was really surprising to me then - although looking back on it now I suppose I should have known that I would have all along - was that I really enjoyed my job.

I really liked working at a desk for a business.

I spent a lot of time thinking about that transformation, trying to understand why exactly I was (and am) so content. I came to realize that it has to do with the values that serve as the foundation for this business - the values that my father instilled in our company policies.

Shortly after this realization, I asked my dad and my brother to have a little meeting with me. I sat them down and thanked them for the opportunity to work with such good people. I thanked them for the way that they treated me and my fellow employees. And I thanked them for the way that they had structured this business.

I always imagined business to be all about money. And while it is to a certain extent, that's not what it feels like here.

We aren't a retail store that stocks items that people purchase. And we don't really fit into what would be defined as the service industry like a custom print lab or a restaurant. We're more like partners with our customers. We help them create prints that they need to run their own businesses or etsy shops or to hang in galleries.
That in itself, that partnership, really shapes the way we do business here at iPrintfromHome.com. We see ourselves as having a working relationship with our customers. So instead of treating each order as an isolated commitment to produce a certain number of prints and collect a certain amount of money, we treat each order as an opportunity to build on that working relationship.

We do that in a few ways. First, we do our best to produce excellent prints and slides. If there is something about the order that we think our customers might not be satisfied with (the image that they submitted may be low resolution or they may have accidentally requested that artwork be cropped), we actually contact the customer ahead of time to make them aware of the issue. Many times this results in orders being cancelled. You would think we would try to avoid that. But, more often than not, the customer places a new order later in the day from a new file and this time around we know that they'll be satisfied.

If for some reason the customer still isn't satisfied, they are covered under our guarantee. We guarantee all of our work 100%, regardless of whose fault it is. This one makes my job particularly stress free. If a customer calls and they need something fixed, we fix it. That sounds pretty simple and straight forward and not really much to brag about, but that simplicity is exactly what's worth bragging about.

We answer the phone when people call. We won't put you on hold or make you talk to a robot. If we don't answer because the lines are busy, leave a message and we'll call you back right away (usually within 30 mins). Then, once we're on the phone together, your problem should be solved within ten minutes.

That's it - you call, we answer and your problem is dealt with.

Our customers are really happy with the way that we treat them - and they tell us about it. It isn't uncommon that a customer will actually use the word "love" when they talk about how satisfied they are with their experiences with our company. Being on the receiving end of that is a pleasure. I'm actually smiling right now typing this, because it really does feel great to feel so appreciated by our customers.

Also, we're not just working with your average, everyday consumer here. We're helping a special group of people; we work with artists.

Artists are fascinating to work with.


Artists are people who are headed down a path that is not easily defined. They are creating art, courageously standing behind their work and presenting it to the world. It's not an easy thing to do.

These people, our customers, are coming to us because they need help realizing their dreams. And I don't mean to imply that we play a large role in that realization. The part we play is small, but important - important to the artist.

Being a part of that, working to help someone along that winding path, is really fun. I mean, of course, there are bumps and dead ends and wrong turns that come in the form of an unexpected color reproduction or a print being damaged in shipping or a file issue. But because we treat our customers like our partners, because we actually help them negotiate their way through these issues, even the tough things are a breeze.

So, I changed my mind. I decided to stick around and work for the man. That man, as we've already discussed, happens to be my dad. And, as it turns out, he's a pretty cool cat.

Love is in the air.

Although we're not even into February yet, people are already talking about Valentine's Day.

Love is in the air, but Valentine's Day isn't just for sweethearts.

It's for mothers and children, brothers and sisters, best friends, buddies, & classmates.

It's about taking a day to let the people around you know that you care, to shower your friends with compliments, to thank them for making a difference in your life.

In the spirit of love, appreciation and gratitude, we've got something special planned for the entire month of February (because we're so excited about it, we're actually starting a little early).

Starting today (January 22nd) and running through February 2010, we are going to double the number of "Thank You Dollars" you can earn for spreading the word about our company. That means you can earn $12 in account credit for each person that you send our way.

An overwhelming majority of iPrintfromHome.com customers first came to our site because they heard about us from a friend, which means a bunch of you are already out there talking us up. We want you to know that we really appreciate every little thing that you do to help spread the word about our services. This month, we're putting our money where your mouth is. :o)

While we're running this "Love is in the air" promotion, we're also going to be sending you eNewsletters featuring iPrintfromHome.com customers as part of our "What, How & Why" interview series. We're excited to share their stories with you and hope that you find them as inspiring as we do.

Here's how "Thank You Dollars" work:
As a small token of our appreciation, you will be awarded "Thank You Dollars" that can be applied to orders placed at iPrintfromHome.com when you refer your friends, family and colleagues to iPrintfromHome.com.

You will receive $1 $2 in "Thank You Dollars" when your friend creates an account at iPrintfromHome.com and enters your name in the "Referred by" entry box.

You will receive another $5 $10 when they place their first order. As you earn "Thank You Dollars," they will be automatically deposited into your account and you will receive notification by email.

To redeem your "Thank You Dollars", please click on "Use Thank You Dollars" just before placing your next order. You can also review your "Thank You Dollars Account" by going to the "My Account" section of iPrintfromHome.com.

Happy New Year!

In 2009, we put a lot of energy into social networking programs. Those of you who were with us through the year joined in the conversation on this blog, on Twitter and on Facebook. And, many of you took advantage of our Tweet Treat specials, which we ran every Tuesday in the Spring/Summer and weekly in the fall.

We started all of these programs with one goal in mind: we wanted to connect more with you, both our existing customers and those of you who had never heard of us before.

Pretty early on in the history of iPrintfromHome.com, we noticed that an overwhelming majority of iPrintfromHome.com customers first came to our site because they heard about us from a friend.

Word-of-mouth advertising, fueled by customer loyalty, allows us to focus our energy on providing a high-quality product and excellent customer service instead of spending time (and money) on advertising.

So how did we arrive at that position? What makes our customers want to go out and spread the word about our company?

The answer is surprisingly simple: We take care of our peeps.

At iPrintfromHome.com, we make photographic and giclee fine art prints from digital files for artists and photographers. We help people create the prints that they need to run their own businesses, sell in their Etsy shops or hang in galleries.

We've been working with artists and photographers for 30 years. We know who you are, what you need, and how important it is to you that we get it right and on time. And we don't just tell you that we know these things - we show you every day.

What it all boils down to is this: we exist as a company because we have customers who take advantage of our services. We know how important you are to our business and we do our best to not only meet your expectations but to exceed them. At iPrintfromHome.com, we provide you with a high-quality product that you value, with consistency that you trust, and customer service you can rely on to help make things right if you run into a problem.

As a result, many of you are tweeting about how happy you are with your prints, raving about our services to a friend, and referring new customers to iPrintfromHome.com. We've also seen a great increase in participation in our Ambassadors program.

It's pretty clear to us that one of the best business decisions we can make is to invest in you. We made some changes in 2009 that we hope made your experience at iPrintfromHome.com even better: we increased the number of "Thank You Dollars" you could earn for referring a friend from $3 to $6, offered weekly Tweet Treats, and started offering free FedEx Ground shipping.

We really appreciate every little thing that you do to help spread the word about our services. If you have any suggestions about things that we can do to make your experience with our company run a little smoother, or if there is a service that you wish we'd offer, please contact us to let us know. We can't promise to act on all of your suggestions, but we can promise to listen and do our best to meet your needs.

The more I look, the more I see this pattern repeated - this pattern of people and businesses playing a role in promoting virtuous cycles (the opposite of vicious cycles). And, the more I see it, the more hopeful the idealist inside of me becomes. Nice guys don't always finish last.

There is an old, torn and yellowed photocopy taped to the refrigerator in our lunch room that reads:

"We know that no one shop can have all the business. We also know that business goes where it is invited and stays where it is taken care of."

Living true to that philosophy has allowed my father to stay in business for 30 years and it continues to drive our success today. We look forward to working with you in 2010 and for many years to come.

Thank you for your continued support of iPrintfromHome.com! Happy New Year!

Giving Thanks

Growing up, Christmas was my most favorite time of year. I know what you're thinking....and, no, it wasn't because of the presents, not the kind that you unwrap anyway.

At the Campos household we started having "Performance Christmases" once everyone was a little too old to make it onto Santa's list. Instead of getting a whole bunch of presents, we would spend time together playing board games, going out to dinner, going to the movies, watching movies at home, going sledding, etc. Through these activities, I learned that the things that made me truly happy weren't actually things at all. The big gift wasn't a bike or a tv or a video game, it was this collection of moments spent with people that I love.

That focus on people has stayed with me my entire life. And, as we've discussed in previous posts, that focus is one of the values that my father has engrained in the structure of this business. When it's all boiled down, iPrintfromHome.com is simply a group of people working to help other people.

This holiday season, as we reflect on all the people that we are thankful for, you are included. Thank you for spending a moment with me reading this post. And thank you for your support of iPrintfromHome.com.

Happy Holidays!