Friday, December 26, 2008

Giving Thanks

Growing up, Christmas was my most favorite time of year. I know what you're thinking....and, no, it wasn't because of the presents, not the kind that you unwrap anyway.

At the Campos household we started having "Performance Christmases" once everyone was a little too old to make it onto Santa's list. Instead of getting a whole bunch of presents, we would spend time together playing board games, going out to dinner, going to the movies, watching movies at home, going sledding, etc. Through these activities, I learned that the things that made me truly happy weren't actually things at all. The big gift wasn't a bike or a tv or a video game, it was this collection of moments spent with people that I love.

That focus on people has stayed with me my entire life. And, as we've discussed in previous posts, that focus is one of the values that my father has engrained in the structure of this business. When it's all boiled down, is simply a group of people working to help other people.

This holiday season, as we reflect on all the people that we are thankful for, you are included. Thank you for spending a moment with me reading this post. And thank you for your support of

Happy Holidays!

Tuesday, December 16, 2008

Holiday Hours - you still have time!

It's getting close to Christmas and we are getting lots of calls asking if it's too late to order prints in time to give as gifts. The answer is, you still have time!

At, our standard turnaround time for Photographic Prints and 35mm Slides is as follows: if you place your order by 6am EST, we have it ready for shipping by 4pm the same day, Monday through Saturday. Any order that comes in on Sunday will be shipped by 4pm on Monday.

Please note that the turnaround time for Giclee Fine Art Prints is 3 business days (weekdays), and that the daily production cut-off is 6am EST.

So here's what you need to do if you're really waiting until the last minute:

If you order Photographic Prints: Please place your order by 6am on December 23rd and choose FedEx Standard Overnight so that you receive your order on December 24th.

If you order Giclee Fine Art Prints: Please place your order by 6am on December 19th and choose FedEx Standard Overnight so that you receive your order on December 24th.

We will be closed on December 24th and 25th.

If you're planning on ordering before the 23rd - which we would encourage (hint, hint) - please feel free to choose whichever shipping method meets your needs:

* FedEx Ground - $6 (1-4 days in the continental US)
* FedEx 3-Day - $10
* FedEx 2-Day - $12
* FedEx Standard Overnight - $20
* FedEx Priority Overnight - $25
* FedEx Priority Saturday - $35.

Happy Holidays!!

Thursday, December 11, 2008

Windows Live Photo Gallery

I just saw this commercial last night and I thought to myself, "I bet our customers would really like that". I told my dad about it on the way to work (we carpool). He had seen it too and had the same thought. THEN, I come into work and guess what was sitting in my inbox...a message from a customer asking if we can help him make a panoramic print from an image he created using Windows Live Photo Gallery.

It's funny how things happen like that.

Anyway, so I downloaded the program this morning and stitched together some pictures. It worked really well and was very easy. If you're looking for a good and free photo stitcher, check out Windows Live Photo Gallery by going to

Another thing I like about this commercial is that it reminds us that photographic prints can make great gifts. Especially in these tough economic times, a photographic print can make both a meaningful and inexpensive gift.

Friday, December 5, 2008

iPfH values

As I've told you in previous posts, my father started this company 30 years ago. Although I've been hanging around this place my whole life, I never really knew the business intimately until a few years ago when I starting working here full time. Before that, I ran through the dark rooms with my sister as a kid, raided the snack room, and visited my dad for lunch every now and then. That was really the extent of my involvement. I never imagined that I would be sitting here today as an employee of In fact, I really resisted getting into any kind of business at all. And I mean seriously resisted it.

I majored in creative writing in college and wrote all kinds of essays about how materialistic I thought our society had become. I imagined how great it would have been if I was born back when most people lived on farms and actually saw the results of their labor in the fields, rather than in numbers on their bank statements.

I went to college just north of the Adirondack State Park, went camping, climbed mountains and tried to figure out what I could do with my life that would be both fulfilling and pay my bills. My first job out of college was as an AmeriCorps volunteer doing trail maintenance in Maryland State Parks. I thought that was a pretty good start.

After that was over, I came home for what I thought was just going to be six months or so. I asked my dad if I could have a job while I figured out my next step. He put me to work mounting slides and packing prints, and about six months later I found myself doing customer service.

What was really surprising to me then - although looking back on it now I suppose I should have known that I would have all along - was that I really enjoyed my job.

I really liked working at a desk for a business.

I spent a lot of time thinking about that transformation, trying to understand why exactly I was (and am) so content. I came to realize that it has to do with the values that serve as the foundation for this business - the values that my father instilled in our company policies.

Shortly after this realization, I asked my dad and my brother to have a little meeting with me. I sat them down and thanked them for the opportunity to work with such good people. I thanked them for the way that they treated me and my fellow employees. And I thanked them for the way that they had structured this business.

I always imagined business to be all about money. And while it is to a certain extent, that's not what it feels like here.

We aren't a retail store that stocks items that people purchase. And we don't really fit into what would be defined as the service industry like a custom print lab or a restaurant. We're more like partners with our customers. We help them create prints that they need to run their own businesses or etsy shops or to hang in galleries.

That in itself, that partnership, really shapes the way we do business here at We see ourselves as having a working relationship with our customers. So instead of treating each order as an isolated commitment to produce a certain number of prints and collect a certain amount of money, we treat each order as an opportunity to build on that working relationship.

We do that in a few ways. First, we do our best to produce excellent prints and slides. If there is something about the order that we think our customers might not be satisfied with (the image that they submitted may be low resolution or they may have accidentally requested that artwork be cropped), we actually contact the customer ahead of time to make them aware of the issue. Many times this results in orders being cancelled. You would think we would try to avoid that. But, more often than not, the customer places a new order later in the day from a new file and this time around we know that they'll be satisfied.

If for some reason the customer still isn't satisfied, they are covered under our guarantee. We guarantee all of our work 100%, regardless of whose fault it is. This one makes my job particularly stress free. If a customer calls and they need something fixed, we fix it. That sounds pretty simple and straight forward and not really much to brag about, but that simplicity is exactly what's worth bragging about.

We answer the phone when people call. We won't put you on hold or make you talk to a robot. If we don't answer because the lines are busy, leave a message and we'll call you back right away (usually within 30 mins). Then, once we're on the phone together, your problem should be solved within ten minutes.

That's it - you call, we answer and your problem is dealt with.

Our customers are really happy with the way that we treat them - and they tell us about it. It isn't uncommon that a customer will actually use the word "love" when they talk about how satisfied they are with their experiences with our company. Being on the receiving end of that is a pleasure. I'm actually smiling right now typing this, because it really does feel great to feel so appreciated by our customers.

Also, we're not just working with your average, everyday consumer here. We're helping a special group of people; we work with artists.

Artists are fascinating to work with.

Artists are people who are headed down a path that is not easily defined. They are creating art, courageously standing behind their work and presenting it to the world. It's not an easy thing to do.

These people, our customers, are coming to us because they need help realizing their dreams. And I don't mean to imply that we play a large role in that realization. The part we play is small, but important - important to the artist.

Being a part of that, working to help someone along that winding path, is really fun. I mean, of course, there are bumps and dead ends and wrong turns that come in the form of an unexpected color reproduction or a print being damaged in shipping or a file issue. But because we treat our customers like our partners, because we actually help them negotiate their way through these issues, even the tough things are a breeze.

So, I changed my mind. I decided to stick around and work for the man. That man, as we've already discussed, happens to be my dad. And as it turns out, he's a pretty cool cat.

Friday, November 28, 2008

December Art Show Listing

We are featuring artists from all over the United States in our December 2008 Art Show Listing. Click here to see the Art Show Listing.

If you have a show coming up and would like it listed, please send us the details so that we can include your show. Click here to learn how to submit information for our Art Show Listing.

Thursday, November 20, 2008

A Note About Customer Service

We regularly receive what we call "love notes" from customers thanking us for our dedication to high quality products and excellent customer service. As manager of customer service, I know that we provide excellent service, but I wonder from time to time WHY exactly people get so excited about it. The reason I wonder why is because when it comes down to it, we're not doing anything extraordinary. Simply put, we answer the phone when people call. We respond to all e-mails within 1 business day. And we guarantee our work 100%. It's not that complicated.

Yesterday I had a pretty bad customer service experience with another company. I'm moving this weekend and I needed to call the utility companies to change the services into my name at my new place. I'm moving Friday and the customer service agent from this utility company was trying to schedule my appointment to turn on the heat for next Wednesday. NEXT WEDNESDAY?!?! I live in Buffalo, NY. You can't go without heat for 5 days in the winter in Buffalo.

Naturally, this concerned me.

I brought up my concern and the customer service agent just kept repeating that the earliest appointment available was next Wednesday. Finally, I said, "Listen, I understand that the earliest appointment is Wednesday. But I need to talk to you about something else. I need to deal with this problem." After some coaxing, I got her to actually acknowledge my concern and help me solve the problem, but it was a pain in the you know what and really frustrating. I felt helpless. The person I had called for help was not helping me.

Whenever something like that happens, I always think to myself: THAT is why people love dealing with so much. They're so used to dealing with BAD customer service that they can't believe their luck when they call us and we actually help them.

When I first meet people and tell them I work in customer service they always moan and say something to the effect of, "That must be awful. How do you stand it?"

I always smile and confidently say, "I love my job."

It's true. I really do love my job. My job is to help people and helping people feels great, especially when our company policies make helping people so easy. Like I said earlier, we do three simple things:

1. We answer the phone when people call. We won't put you on hold or make you talk to a robot.
**If we don't answer because the lines are busy, leave a message and we'll call you back right away (usually within 30 mins).
2. We respond to all e-mails within 1 business day.
3. We guarantee our work 100%, regardless of whose fault it is.

What it all boils down to is this: we exist as a company because we have customers who take advantage of our services. We know how important you customers out there are to our business. At, we are here to provide you with a service you value, a service you can trust and a company you can rely on to help make things right if you run into a problem.

Tuesday, November 11, 2008

ACEO Prints

Something pretty cool happened at the end of last week that I'd like to tell you about.

We just recently began offering ACEO Prints. We kept getting e-mails from customers asking us if we print ACEOs, but the customers always also included the print size in the e-mail. So we always answered based on the print size, saying, "Yes, we do print 2.5x3.5 prints. You can order them as wallet prints." Then one day we decided to do a little research and find out what ACEOs actually were.

We found out that ACEO is an acronym that stands for Art Cards, Editions and Originals. And, we found some more good information in this eBay Guide: So, what is ACEO anyway?

We searched eBay and Etsy to see who was selling ACEOs and how they made them, we got some advice from our customers, and then we started officially offering them. We sent out the first official announcement on Friday in our eNewsletter and then the cool stuff that I mentioned in the beginning of this post started to happen...people started reacting almost immediately.

We got a bunch of orders and questions about ACEOs. But the thing that I find most exciting is that customers started posting the fact that we offer ACEO prints in their blogs, in the Etsy forums and on their websites -- real people out on the web who are a part of the communities we're working with, were out there talking and typing about what we're doing over here at

We love that.

We're really happy that you're noticing the moves we're making and that you're excited about the different ways that we can help you at iPrintfromHome.

Keep sending those e-mail requests. We're listening. :o)

Friday, November 7, 2008

November Art Show Listing

We are featuring artists from all over the United States in our November 2008 Art Show Listing. Click here to see the Art Show Listing.

If you have a show coming up and would like it listed, please send us the details so that we can include your show. Click here to learn how to submit information for our Art Show Listing.

Friday, October 31, 2008

Hello, everybody!

So we just started this blog yesterday with a few posts about our business, some of our services, and an announcement about our aStore. Today I want to introduce myself as the author of this blog and give you an idea of how we intend to use it.

Basically, I plan to update the blog once or twice a week. I'm going to share stories with you about my experience working at (iPfH), which means I'll post news and updates about our company. But I also plan to share the human side of our company through this blog, because that's what these things are really about anyway, right? We read blogs so that we can connect with other people, share ideas and get inspired.

So let me tell you a little about me. My name is Sara Campos and I've been working for iPfH for almost 3 years now. Even though I've only been on the payroll for the last few years, I've actually been hanging around this company since I was a kid.

My dad, George Campos, started this business about 30 years ago. We began as a darkroom rental lab, servicing artists and professional photographers who wanted to have more control over their printing but didn't want to go to a custom lab, didn't have access to their own darkroom, or maybe didn't have the money to invest in creating their own facilities at home.

The company evolved through the years: we became a custom lab at one point - we made websites, videos and print displays - and we did some consulting. And now, almost 30 years later, we're still basically doing the same thing that we were doing back when the Campos Photography Center first opened its doors.

At, we're still helping artists and professional photographers create excellent reproductions of their work by giving them access to professional systems and technologies that they may not be able to access on their own without paying a hefty fee for the service and/or use of the machines. And the cool thing this time around is that now, with the advent of digital photography, we can help you do it all from the comfort of your home or studio or anywhere you happen to be.

The part I play at this company is actually really fun for me. I manage customer service and work on business development. Doing both of those things simultaneously is really interesting and exciting because I get to hear directly from the customers and then turn around and use that information to make suggestions about what development ideas we should pursue as a business.

In this blog, I plan to let you in on my thinking process and ask you to share your suggestions as you have them. At, we're just people helping people. And the best way to do that is to find out what people need and then figure out how we can deliver it in a way that benefits everyone. That's exactly what we've been doing for the last 30 years and we look forward to continuing the journey with you.

Welcome to our blog. Thanks for taking the time to read our posts. And, please feel free to share your ideas...we'd love to hear what you have to say.

Thursday, October 30, 2008

Introducing the aStore!

The aStore just went live yesterday!

At we are focused on servicing Artists and Professional Photographers. While we love helping you make excellent reproductions of your work, we also know that you need a whole host of other products to facilitate your career and make your business work, including Portfolio Supplies, Framing Supplies, and Computer Software and Hardware. Yesterday, we opened an aStore (powered by Amazon) that has all of those things for sale. Click here to check it out.

Also, if you have any suggestions for products we should add, send them our way! The aStore is meant to make life easier for you -- so if you think we're missing anything, please let us know.

Wednesday, October 22, 2008 Art Show Listing

We are featuring artists from all over the United States in our October 2008 Art Show Listing. Click here to see the Art Show Listing.

Each month we include a listing of Art Shows in which our customers are participating in our monthly eNewsletter. Our eNewsletter is sent to more than 20,000 customers all across the country, most of whom are visual artists and photographers.

If you have a show coming up and would like it listed, please send us the details so that we can include your show. Click here to learn how to submit information for our Art Show Listing.

Wednesday, October 1, 2008 Intro

At, we are focused on servicing artists and professional photographers. We know how important your images are to you and we take pride in producing excellent reproductions of your work.

• We use professional quality archival materials.
• We won’t second guess you on color and we won’t crop your work unless you ask us to.
• All orders are produced with care and attention to detail and most orders are shipped within 24 hours.
• No set-up fee. No minimum order requirement. Hassle-free ordering.

You’ve come to the right spot. We understand what you’re looking for. Let us help you image your imagination.